1) Personal information
a) Which type of personal information are collected
Users’ personal information and data entered on our website or provided to us during a stay in any Brennia Maldives Private Ltd structure will be collected, processed and stored within Brennia Maldives Private Ltd guest’s database. The specific kind of personal information and data collected is determined by the type of users’ contacts with Brennia Maldives Private Ltd and its services and may include: contact information (such as name, address, passport or ID card number, email address, mailing address and phone number); payment information (including payment card numbers, billing address and bank account information); demographic data (such as age, gender, date of birth nationality and country of origin or stay); information related to reservation, booking, stay, accommodation, interests and preferences.
Users’ use or interactions Brennia Maldives Private Ltd website will result in Brennia Maldives Private Ltd receiving and storing information generated by such activities and information automatically collected from users’ browser or mobile device.
We do not knowingly collect personally identifiable information from the website from any person under the age of 18. We may collect personally identifiable information from people under the age of 18 as part of the guest registration process, but always with the consent of such person’s parent or guardian.
b) Purpose of collection
We collect personal information and data to operate successfully and provide continuously better services to our guests as well as to communicate our news, events and promotions, including our products and services which we think may be of interest to our guests. We may also use such information for market research and quality control as well as for statistical and analytical purposes, in order to deliver particular services or products which are in response to our guests’ needs. Personal information will not be used for communication outside recognized business relationship guidelines.
c) Customer’s consent
d) Information sharing with a third party
e) Ownership of the customer’s personal information
Users’ personal information will become the property of Brennia Maldives Private Ltd, which includes business entities under management agreements or partnerships.
2) Protected information
The term “Protected Information” refers to personal information that can be used to identify our guests individually. Protected Information include but are not limited to users’ names, addresses, age, gender, method of payment information and passport/ID card number (whether in physical, electronic or another format).
a) Provision of protected information
Users’ may provide Protected Information in any of the following manners:
- by making a reservation or by using any of Brennia Maldives Private Ltd (and its business entities under management agreements or partnerships) products or/and services;
- by providing it to Brennia Maldives Private Ltd in communications regarding services such as comment cards;
- by providing the information to us by participating in marketing initiatives;
- by visiting Brennia Maldives Private Ltd website or its official social media channels;
- by enrolling at our exclusive special offers and newsletter program, provided that users’ must first complete an enrolment form or opt in through our website for such purposes. During enrolment, new subscribers are required to provide their name and email address. The information provided will be used to send marketing related messages to the subscriber pertaining to Brennia Maldives Private Ltd.
b) Purpose of collection
We collect Protected Information for three main purposes:
- to enhance our ability to provide first-class customer service to our guests;
- to keep our guests informed of promotions and offers;
- for marketing and research purposes.
c) Acquiring Protected Information
We urge our customers to contact us for any information about data collection practices before submitting any personal information or other sensitive data.
When users visit this website, some browsing-related information on users’ device (computer, smartphone, tablet etc.) is likely to be recorded in files called “cookies” and stored on users’ device.
When users visit our website, such users are given a “cookie” and their computer are assigned an ID number.
Once a user has visited our website and accepted our cookie, relevant ID number is automatically assigned to user’s computer whenever visit occurs. Although user remains anonymous until enters Protected Information on the website, the ID number allows us to log user’s session, so that we may better provide individualized support. Once user enters Protected Information on the website, we associate user’s ID number with user’s contact information, so we can recognize such user on future visits and keep track of information that appears of interest.
d) Types of cookies
Each type of web browser offers ways to restrict and delete cookies.
- Strictly necessary cookies
These cookies are essential in order to browse some websites and use all of their features (the user’s operating system support, display etc.). Without these cookies, features such as the display will not have optimum functionality. Note: these cookies collect purely technical data and do not identify user personally.
- Performance cookies
These cookies help us to improve users experience by helping us to understand how they use our websites (most frequently visited pages, applications used etc.). These cookies do not identify user individually.
- Functionality cookies
In order to make browsing easier, these cookies store certain user’s preferences (language, username, country etc.).
- Targeting/advertising cookies
These cookies enable a user to receive targeted advertisements based on relevant interests, but they also limit the number of times that the advertisements appear.
- Affiliate cookies
These cookies enable third parties (“affiliates”) that publish marketing campaigns on their websites to be paid on behalf of the “web merchant”.
- Cookies from social networks
These third-party cookies let user to communicate the content of our site to others as well as user’s opinion in relation to our site. This is the case with the “Share” and “Like” buttons on “Facebook,” “Twitter,” “LinkedIn,” “Video,” etc. Social networks which offer these application buttons can identify user by these buttons, even if user did not click on one of them when visited our site. Indeed, some cookies allow the social network concerned to follow user’s navigation on our site whenever user’s social network account is activated on user’s device when at the same time, user is on our site. We have no control over the procedures social networks use to collect information about user’s navigation on our site. Please read these social networks privacy policies regarding personal data. These should allow to exercise certain privacy options with these social networks, in particular by adjusting user accounts for each of these networks.
Cookies help us to improve the quality of users’ browsing experience when visiting our website.
This technical process primarily allows us to:
- adapt the layout of our websites to suit user’s device display preferences (language, display resolution, operating system used, etc.);
- store some of the information that user fills-in on our online forms to help us personalize user’s subsequent visits to our websites;
- collect statistics. These relate mainly to the number of times a user visits our websites and the user’s use of the different services that we provide (sections and content viewed, links), with the aim of improving their relevance and usability;
- put security measures in place (for example asking user to reconnect to a page or service after a certain amount of time has elapsed);
- offer users, through advertisements, personalized content that is likely to be of interest.
f) Rejecting, blocking or refusing cookies
Temporary cookies are a built-in feature of the technology used within our website. The majority of internet browsers will automatically accept these cookies, however a user can adjust the settings on internet browser if such user would prefer to delete them or have them automatically refused. Please make reference to the “Help” section on browser toolbar to find out how to reset preferences regarding cookies.
Please be aware that rejecting cookies may affect ability to use particular features associated with user profile. While browsing our website, a user may also provide us with additional information. You can search for rates and availability of Brennia Maldives Private Ltd structures without providing any Protected Information. We use this data mainly for website management purposes, but do not connect it to any protected information, such as user’s name or address.
3) Making a reservation
4) Secure transactions
Brennia Maldives Private Ltd has applied the SSL certificates to our domain server and our web site. This is one of security feature we applied here to protect our web site and domain in order to guarantee secure transactions and complete confidentiality.
We implement reasonable administrative, organizational and technical safeguards and security measures to protect personal information within our control from unauthorized access, acquisition, disclosure, destruction or alteration, accidental loss, misuse or damage. We regularly review and monitor such safeguards and security measures.
5) During the stay
During our guests’ stay, we record itemized spending to accurately assemble a folio, which sets out room rate and other expenses billed to the room. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators. Information particular to user’s stay may also be stored (i.e. health issues, payment difficulties). This stay-specific information is stored when user stayed and is combined with information from previous visits that such user has made to our structures.
We may also collect certain information as required by local laws (e.g. passport number). In addition, we may retain the content of any document (including comment cards, electronic documents such as emails and other similar forms of communication) that a user sends us before, during, or following a stay. This information may be shared within Brennia Maldives Private Ltd and its business entities under management agreements or partnerships, but will not be shared with any third party. Finally, we are required under the Maldivian government MIRA (Maldives Inland Revenue Authority) to log and retain all records at Brennia Maldives Private Ltd for a period of 5 years as back up.
6) Guest’s consent
This consent is given voluntarily and may be revoked at any time by sending an email to email@example.com.
7) Protected information provided to third parties
We may, from time to time, conduct joint marketing activities with selected partners where we deem the combined offers to be of relevance or interest to our guests. In these instances, Protected Information will only be accessible to mailing houses or parties contractually engaged by Brennia Maldives Private Ltd with appropriate privacy and confidentiality controls in place. At no time will protected information be issued to any partners for their own use. We will only share Protected Information outside Brennia Maldives Private Ltd without consent where:
- it is required or authorised by law;
- it is required to provide services a user has requested, in which case such user will be deemed to have given the consent;
- if a user’s stay has been paid for by a third party we will provide billing information to the paying party;
- if a user has failed to pay amounts owed to a property;
- or to local and global tour operators to which Brennia Maldives Private Ltd is a party, in accordance with customary industry practice.